Gemplex OTT (“Gemplex”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of users (“you”, “your”) who access or use the Gemplex OTT mobile application, website, and related services (collectively, the “Service”).
This Privacy Policy explains what information we collect, how we use it, how it is shared, and your rights regarding your information. This policy is designed to comply with Google Play Developer Program Policies, applicable data protection laws, and user transparency requirements.
Information We Collect We collect information only to provide and improve our streaming and digital services.
1.1 Information You Provide Directly When you register or use Gemplex OTT, we may collect:
Name
Email address
Mobile number
Login credentials
Subscription or account-related details
Support queries or communications
1.2 Information Collected Automatically When you use the app or website, we may automatically collect:
Device information (device type, model, OS version)
App usage data (pages viewed, content played, interactions)
IP address
Log files and crash reports
Cookies or similar technologies (for website usage)
1.3 Payment Information Payments are processed via secure third-party payment gateways. Gemplex OTT does not store your credit/debit card details or sensitive banking information.
How We Use Your Information We use the collected information to:
Provide access to content and services
Create and manage user accounts
Enable subscriptions and billing
Improve app performance and user experience
Communicate service updates, alerts, or support responses
Prevent fraud, abuse, or unauthorized access
Comply with legal and regulatory obligations
We do not sell your personal data to third parties.
Permissions Used by the App Gemplex OTT may request certain permissions, such as:
Internet access (to stream content)
Notifications (for service updates or alerts)
Storage access (for temporary media caching, if applicable)
These permissions are used strictly for app functionality and user experience and not for surveillance or unauthorized data collection.
Data Sharing and Third-Party Services We may share limited data with trusted third parties only when necessary, including:
Cloud hosting and infrastructure providers
Analytics services (to understand app performance and usage trends)
Payment processors
Customer support tools
All third-party partners are bound by confidentiality and data protection obligations. We do not allow third parties to use your data for independent marketing purposes.
Advertising & Analytics (If Applicable) Gemplex OTT may use analytics tools to improve services. If advertising or personalization features are enabled:
Ads follow Google Play advertising policies
Users are not tracked without legal and platform-required consent
No sensitive personal data is used for advertising
Data Retention We retain personal data:
Only for as long as necessary to provide services
To comply with legal or accounting obligations
Until the user deletes their account or requests data removal
Unused or inactive accounts may be periodically deleted.
User Rights & Choices Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent (where applicable)
Requests can be made by contacting us at the email address below.
Children’s Privacy Gemplex OTT does not knowingly collect personal information from children under the age of 13. If we become aware that such data has been collected unintentionally, we will remove it immediately.
Data Security We implement appropriate technical and organizational security measures to protect your data from:
Unauthorized access
Loss or misuse
Alteration or disclosure
However, no system is 100% secure, and users access the Service at their own risk.
International Data Transfers Your data may be processed or stored on servers located outside your country. We ensure appropriate safeguards are in place in compliance with applicable data protection laws.
Policy Updates We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Last Updated” date. Continued use of the Service after changes indicates acceptance of the updated policy.
Contact Information If you have any questions or concerns regarding this Privacy Policy or data practices, please contact us: